The3Q-Customers Service

POLICY

Shipping & Handling

Free S & H fee for USA (lower 48 states) via UPS Ground applied to Air Purifier or others indicated.
Except Air Purifer products, the shipping charge based on our shipping policy.
Outside of the U.S. 48 states, please e-mail to for exact shipping quote.
Shipping method: UPS Ground or USPS Standard.
All shippment with tracking number. The tracking information will be sent thru email by the carriers.
Your order will be shipped out within 24 or 48 hours after confirmed payment excluding weekends and holidays.
Delivery time: 3-7 business days.
We reserve the right to change or discontinue free shipping at any time.

Exchange and Return

7 day money back guarantee.
No required reasons for return.
Email us first for Return Authorization Number and return address first before you ship back the package. No package sending back will be processed for refund if no RAN code. Please also make sure that you packed well and insure the package when you ship it back. No refund will be made for a damaged product.
We will charge $15.00 shipping & handding fee for returning items.
No restock charge for limited time.
We are not responsible for return shipping costs and insurance.

Warranty